THURSDAY, OCTOBER 10th 

FRIDAY, OCTOBER 11th 

9:00 – 9:30

Time For Change: Preparing your Business for the Future

As DHS celebrates its 25th year in business, we share highlights of major industry changes and provide a brief look at what is yet to come. Introduction to 7 focus areas to prepare your business for the future.

Chuck Sowers, CRM, CSDS Senior Vice President

9:30 – 10:30 

Time for Change: Focus Area #1, Capitalize on New Technology

Total Recall Software What’s New – Survey of major enhancements added within the last 12 months and review of practical ways to put new features to work within your organization.

Richard Wisser, CSDS, CRA Director of Sales and Marketing.

10:30 – 10:45

Morning Break

10:45 - 11:45 

Time for Change: Focus Area #2, Define (Refine) Standard Operating Procedures

Lessons learned from decades of RIM industry observation and key considerations for developing and updating RIM SOPs within your organization. Topics also includes benefits of following SOPs and risks of ignoring SOPs.

Camille Habayeb, Managing Director at IG Solutions Provider, LLC

12:00 – 1:15

Lunch Provided by DHS

1:30 – 2:30

Concurrent Sessions:

Time for Change: Focus Area #3a, Perform Regular Business Health Checks (records)

Session covers best practices and audit functions to drive accuracy and efficiency within a record center. Key functions within TR include: Order Management, RC Ops, Inventory Control and Billing.

Paul Maggi, CRM Director of Educational Services

Time for Change: Focus Area #3b, Perform Regular Business Health Checks (shredding) Session covers best practices and audit functions to drive accuracy and efficiency within a secure destruction business. Key functions within TR include: Bin/Console Management, Operational Analytics Review, and Billing.

Richard Wisser, CSDS, CRA Director of Sales and Marketing.

2:30 – 2:45

Afternoon Break

2:45 – 4:15 

Time for Change: Focus Area 4, Embrace Collaboration and Networking

Join us for roundtables designed to provide introductions and start conversations with other key professionals in the industry who utilize Total Recall software to do what you do every day in different parts of the world. RoundTable Topics to be Announced.

Preliminary Agenda - Subject To Change

9:00 – 10:30

Time for Change: Focus Area #5, Empower your Customers

Provide a better client experience and improve engagement with your customers. Survey of Client Web best practices and customer facing reports/notifications.

Chuck Sowers, CRM, CSDS Senior Vice President

Richard Wisser, CSDS, CRA Director of Sales and Marketing

10:30 – 10:45 

Morning Break

10:45 – 11:45 

Concurrent Sessions: 

Time for Change: Focus Area #6, Maximize your Resources

There are many ways to maximize your resources within Total Recall. Session includes review of fleet management and route optimization features. New TR feature review includes review of how to harness the power of GPS Tracking/Mapping Data in a records and/or shredding operation.

Richard Wisser, CSDS, CRA Director of Sales and Marketing.

Information Governance Trends and Updates

This session covers top features in Total Recall relating to Records Retention, Legal Holds, and Disposition Management, User Security Updates and more. Session includes Q&A with Support Representatives.

Paul Maggi, CRM Director of Educational Services

12:00 – 1:15 

Lunch Provided by DHS

1:15 – 2:30

Concurrent Sessions

Time for Change: Focus Area #7, Pursue Diversification Opportunities

In addition to the four pillars of information management (i.e., Records, Shredding, Vault and Imaging), explore how to manage other business lines such as warehousing/distribution, wine vaulting, fine art storage and more.

Chuck Sowers, CRM, CSDS Senior Vice President

Live Q&A Discussion with Industry Experts

Join multiple RIM specialists for an interactive Q&A ranging from industry topics such as operational best practices and web user security to system reporting and Total Recall Software functionality.

Paul Maggi, CRM Director of Educational Services

Camille Habayeb, Managing Director at IG Solutions Provider, LLC

2:30 – 2:45

Afternoon Breaks

2:45 – 3:15 

Time for Change: Start Now! Develop (revise) a Smart Business Roadmap

Final tips for preparing your business for the future by reviewing how to develop a SMART business roadmap. Brief survey of the exciting new features coming soon to Total Recall. During this session, DHS encourages feedback from our valued customers

About The Hotel:

The 2019 Total Recall International Users Conference will be held at the DoubleTree Suites—Lake Buena Vista Hotel in Orlando, Florida. The newly renovated and magically reinvented hotel combines impressive meeting capabilities, beautiful accommodations and is just minutes away from Orlando’s most famous theme parks.

As an Official Walt Disney World Hotel, DoubleTree Suites provides complimentary shuttle services to all the Disney theme parks and offers discounted ticket pricing. Guests can experience the excitement of the Downtown Disney Springs just moments away from the hotel. A full breakfast is available for all conference attendees staying at the DoubleTree, along with access to the fitness center, swimming pool and more!

Conference Room Rates*:

•  $165.00 Single Occupancy

•  $165.00 Double Occupancy

*For guests staying at the hotel, Nightly room rates include a Full Breakfast. 

To Book Your Room:

Call the hotel's reservation team at 1.800.222.TREE(8733) and mentioned 'DHS' for the conference discounted rates. Alternatively, you can Click Here to reserve your room through the hotels online booking website.