TR Case Study - Patriot Shredding

Background

Patriot Shredding is a shredding company based in the Washington, DC area that provides secure shredding services for paper, electronics, and hard drives. Patriot was facing challenges in their route operations and were looking for ways to optimize their routes, increase their revenue, and maximize their capacity.

Solution

Patriot Shredding decided to upgrade to Total Recall Envision, a software solution that streamlines sales, customer service, billing/collections, and route management. The scheduling and route optimization tools allowed Patriot to create the densest and most profitable routes. The built in scheduling calendar provided insights into how busy Patriot was and what more they could take on, while the dispatching application allowed them to make necessary adjustments to optimize all routes as a whole.

“DHS sold us on the idea that our relationship would be a true partnership and they have absolutely delivered on that promise. We appreciate that DHS really listens to us and strives to deliver a smart solution to common challenges we all face in running a shredding business."

-Grant DiGioia, Own/Operator of Patriot Shredding

Impact on Route Operations:

Without changing the number of stops, Patriot was able to reduce the number of scheduled client routes by over 20%. This resulted in a 35% increase in profit. By reducing the 114 scheduled service routes within a 4-week period to 92, Patriot was able to add a total of 299 new routes for the year—increasing their capacity for service by 34%. Furthermore, Total Recall Envision allowed Patriot to create an additional 134 hours of availability per 4-week cycle, which equated to an..

..Additional 1,700 Hours Per Year,

without having to invest in additional trucks. Patriot can now do 36% more revenue by route with only 3% additional service time. Overall, Total Recall Envision helped Patriot streamline their route operations, increase their revenue and capacity, and realize an..

..Additional Half a Million Dollars in Profit.

Conclusion

Total Recall Envision has had a major impact on Patriot Shredding's route op-erations by providing them with the tools to optimize their routes, increase their revenue and capacity, and realize significant profits.

By leveraging the scheduling and route optimization tools, Patriot was able to reduce their number of routine scheduled client routes, add new routes, and create additional hours of availability without investing in additional trucks. Total Recall Envision's software solution has allowed Patriot to streamline their operations and achieve significant growth in their business.

To learn more about Patriot Shredding, click here to visit their website.

“Our operations (and bottom line) have greatly benefited from DHS’s strong focus and commitment to our industry. We look forward to working with them for many years to come.”

-Grant DiGioia, Owner/Operator of Patriot Shredding