TR Case Study - Proshred Shred

Background

Proshred, a leader in secure shredding and recycling services, has successfully revolutionized its operations with Total Recall Envision Shredding Management Software from DHS Worldwide Software Solutions. By 2024, the integration was complete, unifying Proshred’s corporate locations and positioning the company for long-term success.

"By maximizing Total Recall’s automation, Proshred achieved unprecedented productivity, empowered their customers, and solidified their industry leadership," said Chuck Sowers, President/CEO of DHS Worldwide.

Challenges

1. Decentralized Data: Managing multiple databases across locations led to inconsistencies and inefficiencies.

2.Manual Workflows: Billing, reminders, and collections required time-intensive manual processes, limiting scalability.

3.Limited Customer Tools: Clients lacked self-service options for account management.

4.Growth Constraints: Expanding operations demanded a more streamlined, scalable system.

“With Total Recall Envision Software, we’ve streamlined our processes, empowered our clients, and set the stage for scalable growth. The results have exceeded our expectations."

-Brian Samson, VP of Technology at Proshred

Solution

By implementing Total Recall Envision Shredding Management Software, Proshred transformed its business through:

1. Centralized Data: Unified all corporate locations into a single, reliable database.

2. Automated Workflows: Streamlined billing, reminders, and collections.

3. Enhanced Customer Experience: Launched a self-service portal for 24/7 access to invoices, work orders, and schedules.

4. Empowered Leadership: Provided real-time insights with business intelligence dashboards for data-driven decisions.

5. Optimized Mobile Capabilities: Equipped field teams with mobile tools for real-time work order updates

Key Results

Operational Excellence

Consolidated all corporate locations into one system, reducing administrative and IT tasks by 40%. Automated invoice processing, allowing staff to focus on higher-value activities.

Financial Efficiency

Improved cash flow through automated collections and credit card processing. Advanced aging filters enabled faster resolution of outstanding balances.

Enhanced Customer Engagement

Self-service portal reduced customer support requests by 20%. Real-time service calendars and work order downloads improved transparency and satisfaction.

Data-Driven Leadership

Business intelligence dashboards increased route efficiency by 15%. Leadership gained real-time visibility to address service gaps proactively.

Scalability for Growth

Unified systems established a repeatable, scalable process across all locations.

Conclusion

Proshred’s integration of Total Recall Envision has streamlined operations, enhanced customer engagement, and positioned the company for sustainable growth. With centralized data, automated workflows, and advanced business intelligence, Proshred is now equipped to operate with greater efficiency and innovation.