TR Case Study - Proshred ITAD

Background

Proshred, a leader in secure shredding and recycling services, sought to enhance its Secure Electronics Recycling operations to meet the demands of a growing industry. In 2024, Proshred partnered with DHS Worldwide to implement Total Recall Envision ITAD Software, a unified platform to manage every aspect of their operations.

“The ITAD business is in a growing market and in many ways the future of the secure destruction industry. By streamlining operations with Total Recall Envision Software, Proshred has positioned themselves for future growth and success,” said Chuck Sowers, President/CEO of DHS Worldwide.

Challenges

1. Fragmented Systems: Managing scheduling, billing, inventory, and workflows across multiple platforms created inefficiencies and redundancies.

2. Limited Visibility: Non-integrated systems hinder a clear, comprehensive view of operations.

3. Complex Inventory Tracking: Tracking pallets, Gaylords, and individual items required greater precision and visibility.

4. Manual Processes: Reliance on manual workflows for billing and work order coordination hindered productivity.

“Total Recall’s ability to unify workflows, automate processes, and provide real-time insights has enabled us to deliver superior service to our SEC clients while seamlessly scaling our operations.”

-Brian Samson, VP of Technology at Proshred

Solution

Using Total Recall Envision ITAD Software, Proshred achieved key improvements through:

1. Unified Platform: Centralized scheduling, workflow management, billing, invoicing, and inventory tracking into one cohesive system.

2. Advanced SEC/ITAD Features: Simplified lifecycle management for pickup requests, recycling, scrapping, and sales.

3. Comprehensive Inventory Management: Integrated barcode scanning for real-time tracking of pallets and individual items. Visibility into equipment status, location, and condition enhanced accuracy and efficiency.

4. Automated Workflows: Automated billing and invoicing reduced manual efforts and expedited payments. Configurable work order types streamlined inbound, recycling, and sales operations.

Key Results

Operational Efficiency

Streamlined workflows reduced time spent on administrative tasks by 35%. Real-time inventory tracking increased accuracy and reduced errors.

Financial Gains

Automated billing and collections improved payment timelines, assisting with selling more equipment. Integrated workflows cut operational costs, leading to stronger profit margins.

Business Growth

Increased capacity allowed Proshred to expand services, boosting the ability to move inventory by 25%.

Data-Driven Insights

Unified reporting provided actionable insights, enabling faster decision-making and reducing operational bottlenecks

Conclusion

Proshred’s partnership with DHS Worldwide and the implementation of Total Recall Envision ITAD Software revolutionized its SEC and ITAD operations. This case study demonstrates how strategic innovation can empower businesses to optimize operations and drive sustainable growth.