AIM, a family-owned information management company, has been a trusted leader in records storage and document shredding for over 20 years. Committed to providing exceptional service, AIM offers comprehensive solutions for records storage, document scanning, and secure shredding.

Despite its strong reputation, AIM faced challenges with fragmented, outdated technology—operating five disconnected systems that caused inefficiencies, segmented data silos, and limited visibility across their operations. To streamline operations and enhance client service, AIM partnered with DHS Worldwide to implement the Total Recall Envision Software platform.

With the transition to Total Recall, AIM consolidated its operations into a single, integrated platform — driving $180,000 in annual savings, improving cash flow, and positioning the company for future growth.

By implementing Total Recall Envision Management Software, AIM transformed its operations through:

1. Unified Platform: Consolidated storage, shredding, scanning, and billing into one system, eliminating inefficiencies and manual work.

2. Optimized Billing Engine: Reduced billing cycle time from three days to just 4–5 hours, enabling staff to focus on higher-value tasks.

3. Enhanced Customer Experience: Clients gained access to a single web portal for inventory management, shredding schedules, payments, and reporting.

4. Mobile Field Tools: Drivers now manage both records and shredding services from one app, streamlining field operations.

5. Electronic Records Management Services: New digital offerings introduced through the portal added a valuable revenue stream.

Annual Savings: By consolidating five fragmented systems into a single, integrated platform, AIM eliminated redundancies and reduced operational complexity, generating $180,000 in annual savings that can be reinvested into strategic growth initiatives.

Cash Flow Improvements: Automated billing and streamlined payment options shortened the accounts receivable cycle, resulting in a 25% reduction in AR and giving AIM faster, more reliable access to working capital.

Accelerated Billing Cycles: A next-generation billing engine reduced the invoicing process from three days to just 4–5 hours, cutting cycle time by 85% and freeing staff to focus on higher-value work.

Efficiency Gains: Enhanced records management tools reduced search times by 50%, enabling staff to locate boxes and files with greater speed and accuracy, significantly improving daily productivity.

Client Experience: A unified client portal, stronger messaging and new scan-on-demand services, improved customer transparency, convenience, and engagement, strengthening AIM’s reputation for exceptional service.

Through its partnership with DHS Worldwide, AIM successfully transitioned from fragmented systems to a single, scalable platform with Total Recall Envision Core. The transformation reduced costs, accelerated cash flow, and improved client experience, positioning AIM for sustainable growth and innovation in the decades ahead.