January 15, 2025 – Proshred, a leader in secure shredding and recycling services, has successfully revolutionized its operations with Total Recall Envision Shredding Management Software from DHS Worldwide Software Solutions. By 2024, the integration was complete, unifying Proshred’s corporate locations and positioning the company for long-term success.

"By maximizing Total Recall’s automation, Proshred achieved unprecedented productivity, empowered their customers, and solidified their industry leadership," said Chuck Sowers, President/CEO of DHS Worldwide.

Addressing Key Operational Challenges

Before adopting Total Recall Envision, Proshred faced several operational hurdles, including:

Decentralized Data – Managing multiple databases across locations led to inconsistencies and inefficiencies.

Manual Workflows – Billing, reminders, and collections required time-intensive manual processes, limiting scalability.

Limited Customer Tools – Clients lacked self-service options for account management.

Growth Constraints – Expanding operations demanded a more streamlined, scalable system.

The Total Recall Envision Solution

By implementing Total Recall Envision Shredding Management Software, Proshred transformed its business through:

✅ Centralized Data – Unified all corporate locations into a single, reliable database.

✅ Automated Workflows – Streamlined billing, reminders, and collections.

✅ Enhanced Customer Experience – Launched a self-service portal for 24/7 access to invoices, work orders, and schedules.

✅ Empowered Leadership – Provided real-time insights with business intelligence dashboards for data-driven decisions.

✅ Optimized Mobile Capabilities – Equipped field teams with mobile tools for real-time work order updates.

"With Total Recall Envision Software, we’ve streamlined our processes, empowered our clients, and set the stage for scalable growth," said Brian Samson, VP of Technology at Proshred. "The results have exceeded our expectations."

Key Outcomes & Business Impact

🚀 Operational Excellence

Consolidated all corporate locations into one system, reducing administrative and IT tasks by 40%.

Automated invoice processing, allowing staff to focus on higher-value activities.

💰 Financial Efficiency

Improved cash flow through automated collections and credit card processing.

Advanced aging filters enabled faster resolution of outstanding balances.

👥 Enhanced Customer Engagement

Self-service portal reduced customer support requests by 20%.

Real-time service calendars and work order downloads improved transparency and satisfaction.

📊 Data-Driven Leadership

Business intelligence dashboards increased route efficiency by 15%.

Leadership gained real-time visibility to address service gaps proactively.

🌍 Scalability for Growth

Unified systems established a repeatable, scalable process across all locations.

Continued Expansion

Following a successful corporate rollout, Proshred’s franchise locations have begun migrating to Total Recall Envision, with multiple locations already completing the transition.

About DHS Worldwide Software Solutions

DHS Worldwide is a global leader in information management technology, serving commercial, corporate, and governmental organizations. Over 1,500 operations worldwide rely on Total Recall software for Records Management, Secure Destruction, Data Protection, and Digital Imaging solutions. With nearly three decades of industry expertise, DHS Worldwide continues to deliver innovative solutions that drive efficiency, security, and profitability.