Total Recall

Corporate Records



 Designed to manage all aspects of corporate and government records and information; complete with retention scheduling, legal hold management, electronic chain of custody and perpetual audit trail, charge‐back functionality, wireless scanning and more.



Today, hundreds of records and information management (RIM) professionals all over the world run Total Recall – from small/midsize businesses to multinational global organizations. Our solutions, using cutting edge technology to cover the entire records and information management spectrum, are designed to help companies run better. Total Recall makes your business processes more efficient and enables you to improve your records program with minimal cost. Why pay more and get less? Gain a true competitive advantage by upgrading to Total Recall.


Comprehensive Inventory Management 

Total Recall accurately tracks records from the initial add to final disposition through robust barcoding functionality. View the live status of record locations, status of each record, and perpetual history for all activities performed. Generate and print barcode labels for location, containers, and files. Provide your clients professional management of their records by managing retention schedules and legal holds.   


Customer Management 

With advanced customer relationship management toolsets, managing your customers is made easy. Total Recall gives you the ability to manage multiple account levels, customer sites, authorized agents and much more. A fully integrated Call Log tracks all correspondence with customers by date. Get instant access to vital customer statistics. Provide a more responsive operation with email notification to your customers of upcoming, changes and completed orders.


Smart Phone App and Wireless Barcode Scanning

Provide a proven electronic chain of custody and wirelessly capture signatures of all services provided. Receipts can be printed or viewed through the secure online client web access. Automatically keeps track of your service time for reporting and billing purposes.  


Advanced Web Access

Save time and increase accuracy by allowing customers to add and request inventory through easy to use and secure online access. Customers have access to view the live status of requests, reports, receipts, and invoices. Customer can also pay invoices through Total Recall’s Credit Card interface to save you time and money. Clients can even subscribe to receive e-notifications online.  


Precise Calender Functionality 

Efficiently manage and view all scheduled jobs through Total Recall’s intuitive calendar functionality. Quickly filter by route or service dates to provide instant access to edit or change dates for all jobs to be performed. Route capacities are precisely displayed by pre-defined colors to manage workloads assigned to all designated routes. 


Dispatching / Routing Management 

With multiple integration options such as Microsoft MapointTM, RoadnetTM and SagequestTM, optimizing routing efficiencies has never been simpler. Quickly view all routes on a geographic map to increase fuel efficiency, reduce mileage, and reduce risk with GPS technology. Prevent over-commitment by volume, weight, and/or time management for each route.


Comprehensive Reporting 

Total Recall features a wide variety of over 450 standard reports for business unit management, department management, quality control, operations, work orders and accounting. With E-Notifications, internal staff and customers are notified via email of important events such as order completion and scheduled date changes.


Flexible Billing and Invoicing 

Automatically bills all services and generates invoices. Bill customers using a wide array of options such as minimum billing, creative price breaks and special packages. Invoices can be emailed and exported to standard accounting packages with a click of a button.  Customers can pay invoices online via credit card and opt for automatic credit card billing.



For nearly 20 years, DHS has provided the most innovative and cost effective software solutions in the information management industry. DHS continues to extend its edge over the competition by providing the only true enterprise solution for the RIM industry that comprehensively manages hard copy records, media, destruction, routing/dispatch and imaging operations. The Total Recall software is scalable from one operating entity to supporting scores of operations across multiple time zones and countries in a single centralized MS-SQL database.


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