Total Recall

Destruction Management


The total solution for managing destruction bin rotation and on-site or off-site shredding processes; including comprehensive bar code functionality, ability to manage bin locations at a customer’s site, service time tracking, and maintain a complete history for all transactions.



Today, hundreds of records and information management professionals all over the world run Total Recall – from small businesses and midsize shredding companies to multinational global organizations. Our solutions, which cover the entire destruction management spectrum using cutting edge technologies, are designed to help companies run better. Total Recall makes your business processes more efficient and flexible and enables you to meet your customer’s highest expectations with minimal cost. Why pay more and get less? Gain a true competitive advantage by upgrading to Total Recall.


Comprehensive Bin Management 

Total Recall accurately tracks all bin inventory assets through robust barcoding functionality. View live status of bin location, size and description of each bin as well as manage perpetual history for all activities performed.


Customer Management 

With advanced customer relationship management toolsets, managing your customers is made easy. Total Recall gives you the ability to manage unlimited account levels, customer sites, authorized agents and much more. A fully integrated Call Log tracks all correspondence with customers by date. Get instant access to vital customer statistics. Supports automatic email notification of upcoming and completed destruction jobs.  


Precise Calender Functionality 

Efficiently manage and view all scheduled jobs through Total Recall’s intuitive calendar functionality. Quickly filter by route or service dates to provide instant access to edit or change dates for all jobs to be performed.  Drag and drop functionality supports quick route change management. Route capacities are precisely displayed by pre-defined colors to manage workloads assigned to all designated routes. 


Flexible Scheduling 

Automate recurring client services and billing processes through scheduled work orders. Seamlessly manage your client’s recurring services by utilizing the robust power of the fully integrated MS SQL scheduler toolset—including daily, weekly, bi-weekly, monthly and special options that support creative scheduling to meet your client’s needs.


Smartphone App and Wireless Barcode Scanning

Wirelessly capture signatures of all services provided, generate destruction reports and print destruction receipts. Send and receive jobs via a cellular network without the need to cradle the scanner. Supplementary services such as additional pickups and processing of unscheduled extra materials (boxes, hard drives, etc.) can be tracked and billed accordingly. Automatically keeps track of your service time for reporting and billing purposes.


Flexible Billing and Invoicing 

Automatically bills all services and generates invoices and destruction certificates. Bill customers by a wide array of options such as number of bins serviced, volume or weight, and service time. Invoices can be emailed and exported to standard accounting packages with a click of a button.  Customers can pay invoice online via credit card and opt for automatic credit card billing (PA-DSS Compliant).


Comprehensive Reporting 

Total Recall features a wide variety of over 450 standard reports for business management, customer management, quality control, operations, work orders and accounting. With E-Notifications, internal staff and customers are notified via email of important events, such as an order completion and scheduled date changes.


Client Web Access 

Allows customers to have around-the-clock access to request services to be performed, view destruction reports, receipts and invoices.  Customers can also pay invoices through Total Recall’s Credit Card interface to save you time and money.



For nearly 20 years, DHS has provided the most feature rich and cost effective software solutions in the information management industry. DHS continues to extend its edge over the competition by providing the only true enterprise solution for the RIM industry that comprehensively manages hard copy records, media, destruction, routing/dispatch and imaging operations. The Total Recall software is scalable from one operating entity to supporting scores of operations across multiple time zones and countries in a single centralized MS-SQL database.

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